Next Day and Expedited Requests
We offer next day requests on certain parts that are in stock. Next day requests are required to submit credit card information for covering the extra cost of shipment. UPS or FedEx will provide the shipping. Cutoff times for next day air vary by the part. Free shipping offers do not include expedited or next day options.
To use your own carrier shipping account please use the order notes to specify the speed of shipping. Freight shipped items will not be expedited.
Shipping and Handling
Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared or has been loaded and calculated by the carrier,
We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.
Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.
Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Consolidated Shipments: Entire orders will be shipped together if possible.
Free Shipping: Orders totaling in the amount over $435.00 (excluding tax & Freight Shipped Items) are eligible for free shipping. Orders totaling over $3975.00 that include Freight Shipped Items are eligible for free shipping. *Freight Shipped Item are any item considered too large for conventional shipping (ex. Aluminum Piping, Compressors, Items on a Pallet). This offer is not valid for Alaska or Hawaii.
Returns and Exchanges
General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be pre-authorized by us and are subject to a 25% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item. Minimum return amounts are set by certain manufacturers and must be met for a return. For example, items returned to Atlas Copco must have a vale of $350 or greater, lesser value items will not be returned or exchanged unless it is proven to be a necessary exchange due to a manufacturer error.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership. We cannot accept returns of any pipe or electronics.
Above Return Conditions Simplified: If we made an error we will fix it, if you ordered the wrong items the restocking and shipping fees will apply.
Sales tax is charged on orders if required by law.
Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.
Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.
Secured Online Shopping
We guarantee your order’s privacy and security over the web, with all transactions utilizing an SSL secure server connection. Secure Site by Starfield Technologies.